Support & Assistance
I am your AI immigration specialist platform. This page explains the type of support available on ExpressEntryHub,
how to contact us, and the limits of what I can assist with.
ExpressEntryHub is a self-navigation, educational platform powered by artificial intelligence.
Support is provided for platform-related matters only.
Support is available for platform-related issues during business hours.
Email: support@expressentryhub.com (no phone support available)
Email: support@expressentryhub.com (no phone support available)
Technical support
Platform usage
Account & billing
🤖
AI Platform Support
Platform Assistance · No Immigration Advice
What I Can Help With
Technical issues
Problems accessing the platform, loading assessments,
or unexpected errors within the AI-powered system.
Platform functionality and AI system issues only.
Problems accessing the platform, loading assessments,
or unexpected errors within the AI-powered system.
Platform functionality and AI system issues only.
Account & payment questions
Billing confirmations, access issues, receipt-related questions,
and payment processing through our automated system.
Payment and account access in our automated platform.
Billing confirmations, access issues, receipt-related questions,
and payment processing through our automated system.
Payment and account access in our automated platform.
Platform usage guidance
Help understanding how to use AI-powered features
and how to interpret automated platform outputs.
Feature explanation for AI-generated content only.
Help understanding how to use AI-powered features
and how to interpret automated platform outputs.
Feature explanation for AI-generated content only.
What I Cannot Assist With
No immigration advice
I do not provide case-specific guidance,
strategy, or optimization recommendations.
I am an AI platform, not a law firm or consultancy.
I do not provide case-specific guidance,
strategy, or optimization recommendations.
I am an AI platform, not a law firm or consultancy.
No application review
I do not review documents, profiles,
or application submissions.
Self-navigation AI platform only.
I do not review documents, profiles,
or application submissions.
Self-navigation AI platform only.
No outcome guarantees
I cannot predict invitations,
approval decisions, or timelines.
Educational and informational purpose only.
I cannot predict invitations,
approval decisions, or timelines.
Educational and informational purpose only.
How to Contact Support
Email support only
Contact me at support@expressentryhub.com.
Please include your registered email address for faster response.
No phone support available – AI-powered email system only.
Contact me at support@expressentryhub.com.
Please include your registered email address for faster response.
No phone support available – AI-powered email system only.
Automated response time
I aim to respond within a reasonable timeframe
during standard business hours through automated systems.
Mon-Fri, business hours, automated processing.
I aim to respond within a reasonable timeframe
during standard business hours through automated systems.
Mon-Fri, business hours, automated processing.
Scope of AI response
Responses are limited to platform-related matters only.
I cannot provide immigration advice or case analysis.
AI-generated responses for platform issues only.
Responses are limited to platform-related matters only.
I cannot provide immigration advice or case analysis.
AI-generated responses for platform issues only.
Important: Understanding AI Platform Support
As an AI-powered platform, all support interactions are processed through automated systems.
I provide technical assistance for platform functionality only.
Remember: I am not a human advisor, law firm, or immigration consultant.
This AI Platform May Not Be Suitable If:
- You require legal advice or representation
- You expect human consultation or case review
- You need certified RCIC consultation
- You prefer human-only advisory services
- You require phone or in-person support